Limited time offer: Join AIA Health by 1 November 2021 and get 6 weeks free cover. T&Cs apply.

GET UP TO 100% BACK

ON YOUR EXTRAS PREMIUM

 

A first for health insurance and exclusive to AIA Health with AIA Vitality, Extras Value Protect is a unique benefit that allows you to get up to 100% back on your Extras premium.

 

We first introduced Extras Value Protect in 2020 to support our customers during COVID-19, a time when getting the most value out of Extras cover may have been a little challenging. The response was overwhelmingly positive, so we are bringing it back for 2021.

HOW DO I GET EXTRAS VALUE PROTECT?

  • Look after your health. Engage with AIA Vitality and earn AIA Vitality Points for completing health checks and staying active - and be rewarded for your healthier choices.
  • Earn 10,000 AIA Vitality Points and achieve AIA Vitality Silver Status by 31 December 2021.

  • Receive a refund benefit of 50% on the Extras premiums you’ve paid throughout 2021, minus any Extras claims you make during this period. 

- OR -

  • Earn 20,000-30,000 AIA Vitality Points and achieve AIA Vitality Gold or Platinum Status by 31 December 2021.

  • Receive a refund benefit of 75% or 100% on the Extras premiums you’ve paid throughout 2021, minus any Extras claims you make during this period.

EXTRAS VALUE PROTECT EXPLAINED

Your AIA Vitality Status determines your Protection value applied to your Extras premiums paid, which is then used to calculate your Extras Value Protect benefit, minus any claims you make. The higher your AIA Vitality Status, the greater the benefit.
 
 

 

Platinum status gives you 100% protection value

Gold status gives you 75% protection value

Silver status gives you 50% protection value

Bronze status doesn’t give you any protection value

BENEFIT CALCULATION – LET’S LOOK AT AN EXAMPLE

 

 

 

Jessie, an AIA Vitality member currently at Silver Status.

 
Between 1 January and 31 December 2021, Jessie paid $600 in extras premium, her Silver Status gives her 50% protection value. 50% of $600 equals $300, less Extras claims of $100 made. Jessie is eligible for $200 in refund benefit.
 
 

STILL HAVE QUESTIONS? YOU’LL FIND THE COMMON FAQS BELOW

As a result of COVID-19 restrictions we acknowledge that getting the most out of your Extras cover may have been challenging.

That’s why we originally created Extras Value Protect, a one-off benefit designed to protect the value of your Extras cover in 2020 by providing eligible policyholders with a refund on your Extras premiums paid between April to December 2020.

The benefit was very well received by our customers, so we are bringing it back for a second year in 2021 with a stronger tie to the AIA Vitality program.

To be eligible for Extras Value Protect you must:

 

  • As at 31 December 2021 held one of the following open AIA Health ancillary products known as Extras products (“eligible products”):
    • Lite Extras
    • Standard Extras
    • Lifestyle Extras
    • Enhanced Extras
    • Lite Saver Extras
    • Healthy Saver Extras
    • Active Saver Extras
  • Have made at least one premium payment on an active AIA Health Insurance combined (Hospital and Extras) policy from 1 January 2021 to 31 December 2021.
  • Have your AIA Health policy paid up-to-date and not be in arrears.
  • Have an AIA Vitality status of Silver or higher as at 31 December 2021.
  • Have an active AIA Health Insurance policy at the time that the refund is issued (February 2022).

Your Extras Value Protect is calculated using the following 3 components:

  1. Your AIA Vitality Status (as at 31 Dec 2021) to determine your protection value percentage
  2. Total Extras Premiums you have paid (1 January to 31 Dec 2021)
  3. Total Extras Claims you have received for services/treatments provided during the period 1 January to 31 Dec 2021.

*Please note that if there are two members on the policy, the higher of the two AIA Vitality Statuses will be used for the calculation.


Please refer to table below to see how this is calculated based on your AIA Vitality Status:

 

Protection Value  AIA Vitality Status as at 31 Dec 2021
Not eligible for Extras Value Protect benefit Bronze or no AIA Vitality
50% of total Extras premiums paid less Extras claims Silver
75% of total Extras premiums paid less Extras claims Gold

100% of total Extras premiums paid less Extras claims

Platinum

Please note that where your total Extras claims have exceeded the ‘Protection Value’ percentage of the Extras premiums paid during the eligibility period, no refund will be paid.

If you are eligible for a refund, we will notify you by the end of February 2022, with the notification confirming when the refund will be paid by direct deposit into your bank account .

 

Please ensure your email and banking details are up-to-date by logging in to your member portal or calling our Member Service Team on 1800 943 010. You will not be able to receive the refund until these are updated.

No, Extras Value Protect was designed as a one-off benefit in 2020 to protect the value of your Extras. Based on customer feedback and the continuing COVID-19 challenges, AIA Health decided to run Extras Value Protect again in 2021.

There are many easy ways that you can earn AIA Vitality Points to increase your AIA Vitality Status. To find out how visit AIA Vitality.

If you have combined Hospital and Extras cover the refund will be based only on the Extras portion of your total health insurance premium – not on the Hospital component.  

No, if your AIA Vitality Status is at Bronze or you don’t have an AIA Vitality membership, or where your total Extras claims have exceeded the ‘Value Protection’ percentage of the Extras premiums paid during the eligibility period, no refund will be paid. If your membership is not active or paid up-to date you will also not receive a refund. 

 

Please refer to 'How is the Extras Value Protect refund calculated?' for further details.

Yes, we’ll include any Extras premiums for cover held between 1 January to 31 December 2021, regardless of whether the premium was paid in advance prior to 1 April 2021.