A first for health insurance and exclusive to AIA Health with AIA Vitality, Extras Value Protect is a unique benefit that allows you to get up to 100% back on your Extras premium.
We first introduced Extras Value Protect in 2020 to support our customers during COVID-19, a time when getting the most value out of Extras cover may have been a little challenging. The response was overwhelmingly positive, so we are bringing it back for 2021.
Earn 10,000 AIA Vitality Points and achieve AIA Vitality Silver Status by 31 December 2021.
Receive a refund benefit of 50% on the Extras premiums you’ve paid throughout 2021, minus any Extras claims you make during this period.
Earn 20,000-30,000 AIA Vitality Points and achieve AIA Vitality Gold or Platinum Status by 31 December 2021.
Receive a refund benefit of 75% or 100% on the Extras premiums you’ve paid throughout 2021, minus any Extras claims you make during this period.
Platinum status gives you 100% protection value
Gold status gives you 75% protection value
Silver status gives you 50% protection value
Bronze status doesn’t give you any protection value
Jessie, an AIA Vitality member currently at Silver Status.
As a result of COVID-19 restrictions we acknowledge that getting the most out of your Extras cover may have been challenging.
That’s why we originally created Extras Value Protect, a one-off benefit designed to protect the value of your Extras cover in 2020 by providing eligible policyholders with a refund on your Extras premiums paid between April to December 2020.
The benefit was very well received by our customers, so we are bringing it back for a second year in 2021 with a stronger tie to the AIA Vitality program.
To be eligible for Extras Value Protect you must:
Your Extras Value Protect is calculated using the following 3 components:
*Please note that if there are two members on the policy, the higher of the two AIA Vitality Statuses will be used for the calculation.
Please refer to table below to see how this is calculated based on your AIA Vitality Status:
| Protection Value | AIA Vitality Status as at 31 Dec 2021 |
|---|---|
| Not eligible for Extras Value Protect benefit | Bronze or no AIA Vitality |
| 50% of total Extras premiums paid less Extras claims | Silver |
| 75% of total Extras premiums paid less Extras claims | Gold |
100% of total Extras premiums paid less Extras claims |
Platinum |
Please note that where your total Extras claims have exceeded the ‘Protection Value’ percentage of the Extras premiums paid during the eligibility period, no refund will be paid.
If you are eligible for a refund, we will notify you by the end of February 2022, with the notification confirming when the refund will be paid by direct deposit into your bank account .
Please ensure your email and banking details are up-to-date by logging in to your member portal or calling our Member Service Team on 1800 943 010. You will not be able to receive the refund until these are updated.
No, Extras Value Protect was designed as a one-off benefit in 2020 to protect the value of your Extras. Based on customer feedback and the continuing COVID-19 challenges, AIA Health decided to run Extras Value Protect again in 2021.
There are many easy ways that you can earn AIA Vitality Points to increase your AIA Vitality Status. To find out how visit AIA Vitality.
If you have combined Hospital and Extras cover the refund will be based only on the Extras portion of your total health insurance premium – not on the Hospital component.
No, if your AIA Vitality Status is at Bronze or you don’t have an AIA Vitality membership, or where your total Extras claims have exceeded the ‘Value Protection’ percentage of the Extras premiums paid during the eligibility period, no refund will be paid. If your membership is not active or paid up-to date you will also not receive a refund.
Please refer to 'How is the Extras Value Protect refund calculated?' for further details.
Yes, we’ll include any Extras premiums for cover held between 1 January to 31 December 2021, regardless of whether the premium was paid in advance prior to 1 April 2021.